You will need between 5 and 10 minutes to set up a call. Calls can be set up online by filling out a simple online form here or by calling us (click here to see our phone number) Once calls have been set up calls can start coming through immediately. The article below will explain what information you will need as well as what happens after the call is set up.
- Details required to set up a CareCall
- Completing set up
Details required to set up a CareCall
Section 1: Details of the person setting up the CareCall
- Full name
- Phone number
Section 2: Details of person who will be receiving the CareCall
- Full name
- Phone number
Section 3: Details of the calls themselves
- Message/s to be heard
- Default medication reminder
- Default safety check reminder
- Personalised message/s (These will be created after sections 1 - 6 are completed
- Times calls are needed
- Days Calls are needed
- Start date (can be immediate)
- End date (if any)
Section 4: Alerts (Optional)
This is an optional feature, if you want someone to be informed if any call is not answered after a couple of attempts you will need one of the following:
- A landline number for call alert
- A mobile number for text alert
- An email address for email alert
You can have up to 3 people receiving alerts
Section 5: Unique ID
This is only required if the CareCall is going to be funded by a company or public body. If you are not sure about this you can skip this section and we will get in touch.
You will be asked a number / ID. This will typically be a short number that your employer uses to identify and sort cases / service users / clients and should be available with any corresponding paperwork / profile for that case / service user / client.
Section 6: Payment responsibility and discount code
This is only required if you have not entered a valid Unique ID
Completing set up
If creating a CareCall online
You will be shown a summary of all of the above details for you to check over. You will then be able to click 'Complete'. You will then receive an email summarising the details provided.
Following this: If, during section 3, you indicate that you want a personalised message, you will now see options regarding this.
If creating a CareCall over the phone
If you are creating a CareCall over the phone, you will be sent a summary email, this contains all of the details provided over the phone, at the bottom of this email you will have to click a button to confirm the details and enable the CareCalls.
Following this: If, during section 3, you indicate that you want the call receiver to hear a personalised message AND you want you to record the personalised message yourself, you will now receive an email providing instructions on how to do so.
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